This new feature is called the Agent Safety feature and was designed to proactively promote safety. This new, straightforward and automated function will allow users to keep their regular processes to access Agent Safety. After opening a lockbox via the SentriSmart™ Mobile App, agents will be prompted to confirm they are safe. If for some reason, the agent cannot confirm their safety, the system will automatically communicate that status and their location to their designated emergency contact(s) to inform them of the agent’s status.
Agent safety is a priority for SentriLock, so offering a solution that can provide both the agent and their families with a greater peace of mind makes these updates very worthwhile. We understand that when you need help, you can’t always ask for it. To make this feature useful, we had to take this into account. With this new feature, if a need ever does arise where an agent cannot acknowledge the SentriSmart™ confirmation of their safety, Agent Safety will automatically communicate status on their behalf, with no involvement on the agent’s part.